Please follow the below mentioned Installation Instructions:
1. Extract the application files into a temporary location on your hard drive.
2. Start the 'BlackBerry Desktop Manager'.
3. Choose 'Application Loader'.
4. Choose 'Add Available Optional Applications' and browse to the location of the unzipped files.
5. Select the '.alx' file to begin the installation.

If you encounter the error message "No additional applications designed for your handheld were found" please refer to the next FAQ item.

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I received the error message "No additional applications designed for your handheld were found" while trying to install the application.

For installing third-party applications you need two different desktop installer packages:
1. The Desktop Manager software
2.The Handheld Applications installer

The Desktop Manager will not allow third-party applications to be loaded until the BlackBerry Handheld Applications are installed on the desktop. So the user must first run the Handheld Applications installer.

The Handheld Applications installer includes the actual "Handheld Code" or "Handheld Software" which is carrier dependent and can be downloaded from your carrier's website.

For more information please refer to this BlackBerry Knowledge Base article.

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I received an error message saying: "The following modules could not be loaded because their digital signatures were invalid".

This problem may occur, if your BES administrator has disabled the option which lets you install third-party applications on your device. You should contact your BES administrator. Once your administrator changes this policy, you should be able to use the application.

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Use the Backup and Restore tool to back up the data from your handheld to your computer before proceeding.

Uninstall Application XXX from the handheld:
1. Start the Application Loader
2. Uncheck the box next to XXX in the "Handheld Applications Selection" list
3. Click Next and then Finish to initiate the uninstall

Erase the application's data from your handheld:
1. Start the Application Loader
2. Click Next twice the "Completing the Application Loader Wizard" screen is displayed
3. Click on the Advanced button
4. Check the "Erase all application data" checkbox and select Next to continue
5. Leave the radio button on "Automatically backup the handheld application data..." and click Next to continue
6. Click Finish to initiate the unload and reload of handheld application data.

Reinstall the application XXX back onto your handheld:
1. Start the Application Loader.
2. Recheck the box next to the application XXX in the "Handheld Applications Selection" list.
3. Click Next and then Finish to initiate the reinstall.

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On BlackBerry handhelds version 3.8 or higher, a direct TCP stack has been included, which allows a direct TCP connection to be opened from the BlackBerry handheld, without using the Mobile Data Service.

In order to configure the BlackBerry handheld to utilize the direct TCP, from the BlackBerry's home screen select Options -> TCP or Tools -> TCP and enter the required information for your wireless carrier, save and then reboot.

Please note that you will be able to make direct TCP connections from your handheld only if your wireless carrier supports such connections and you may also have to upgrade your rate plan accordingly.

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WAP settings for some of the wireless carriers are listed below.

If your carrier is not listed above, you can obtain the settings from your device as:

1. From your BlackBerry's home screen, select the Options application.
2. Highlight the entry for Service Book and open it by pressing the trackwheel.
3. If there is an entry labelled "WAP Transport", highlight the entry, press the trackwheel, and select View. If there is no "WAP Transport" entry, you will need to contact your mobile operator to obtain your WAP settings.
4. Press the trackwheel and select Show HRT.
5. Press the trackwheel and select View.
6. If your device uses GPRS, there should be a line beginning with "APN:". The remaining text on that line is your GPRS APN.
7. Obtain your WAP gateway IP address and port from the "IP/Ports:" entry. The WAP gateway IP address is composed of everything before the first colon (":"). The WAP gateway port is the number following the first colon. For example, if the "IP/Ports:" entry is "10.250.250.250:9201:8205", then your WAP gateway IP address is 10.250.250.250, and your WAP gateway port is 9201

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The SMTP settings are similar to Outlook/Outlook Express or any other desktop email client that you might be using and can be retrieved from them.

If you are using Outlook Express you can retrieve the correct settings as:

1. Launch Outlook Express, select 'Tools' -> 'Accounts..' the 'Internet Accounts' dialog appears.
2. Select 'Mail' tab.
3. Select the desired Account and click on 'Properties'
4. Select the 'Servers' tab.
5. Look for 'Outgoing mail (SMTP)' field under Server Information, this is your SMTP Host as required by the application.
6. Look for the check box 'My server requires authentication', if the check box is selected means your SMTP server requires authentication in such a case you need to select 'YES' in 'Requires Authentication' choice in the application.
7. Click on 'Settings..' to retrieve the User Name and Password.

If you are using Outlook you can retrieve the correct settings as:

Launch 'Outlook' select Tools -> Options -> Mail Setup -> E-mail Accounts -> select 'View or change existing e-mail accounts' click 'Next' select the desired account and click 'Change...' to retrieve the settings.

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Minimum requirements for each application can be found on the application's main page on our website. Click here to browse our BlackBerry application catalog.

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